Privacy Policy

1. Introduction

This Privacy Policy describes our privacy practices in relation to personal information that we collect when you use our products, services, and “Digital Channels” operated by us.

Our Digital Channels include:

Soracom Websites:

• Soracom Homepage (https://soracom.io)
• Soracom UK Site (https://www.soracom.co.uk/)
• Developers Site (https://developers.soracom.io/)
• Soracom Partner Space (https://sps.soracom.io)
• Soracom User Console (https://console.soracom.io)
• Soracom Mobile (https://soracommobile.com)
• Soracom Blog (https://blog.soracom.io)

Soracom Social Media Channels:

• LinkedIn
• Facebook
• Twitter
• Youtube

When we refer to “we”, “us”, “our”, “Soracom” or use similar phrasings, we refer to one of the following entities, all of which acts as the data controller for personal information about our customers depending on the location they register as:

• SORACOM GLOBAL, INC., having its registered office at 10400 NE 4th St, 5th Floor, Bellevue, WA 98004, USA; and
• SORACOM CORPORATION, LTD., having its registered office at 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom.

If you wish to know which entity is acting as the data controller for your personal information or for any other reason, please see HOW TO CONTACT US at the bottom of this Privacy Policy.

2. Compliance with Applicable Laws

We are committed to handling all personal information in compliance with applicable data protection laws and will provide additional information about how we collect, process, and use personal information as required in certain jurisdictions.

For California residents, we provide a separate Notice to California Residents in accordance with the California Consumer Privacy Act 2018 (Cal. Civ. Code §1798.100 et seq.), which makes certain disclosures about the collection and processing of their personal information.

3. The Data Soracom Collects
and Processes

For the purposes of this Privacy Policy, personal information refers to information that is reasonably capable of identifying you as an individual and will either be voluntarily provided by you or automatically collected by us.

Voluntarily provided information refers to personal information which you knowingly and actively provide to us upon your use and participation of our products, services, and Digital Channels. This includes the following:

• Registration Information: We will collect information you directly provide such as your name, title, company name, job role, expertise, postal address, telephone number, SNS account, and email address.
• Demographic Information: We may collect demographic information such as your age, gender, and race.
• Payment and Billing Information: We collect credit card or debit card numbers, bank account information, and other payment details when you make a purchase or other similar financial transaction.

Automatically collected information refers to personal information which is automatically collected by us as you use and access our products, services, and Digital channels. This includes the following:

• Transaction Information: We collect details relating to your purchases such as the date, time, and amount charged.
• Cookies: We collect other types of information through cookies like browser information, time of visit, referring site, etc. For more information, please read our Cookie Policy.
• Usage Information: Through your use of our products and services, we will also collect certain communications traffic data including details on a data communication’s origin, destination, route, time, date, size, duration, or type of underlying service (collectively “Traffic Data”).
  • We process Traffic Data as a data controller or equivalent term: (i) to provide and maintain the products and services; (ii) to calculate any charges and fees payable by you, and to bill and invoice you accordingly; (iii) to identify, investigate and protect against fraud, threats and unlawful or wrongful use of the products and services; (iv) for internal use for development and improvement of products and services; and / or (v) as may be required by applicable law.
• Device Information: We may collect information about your device, such as device type and ID, device model, operating system and application version.
• Geolocation Information: We collect geolocation information through IP addresses or other location information obtained through the use of our products and services or through the use of positioning technologies.

4. How We Collect Personal Information

We collect personal information in a variety of ways, including:

• Through Digital Channels: We collect personal information through our Digital Channels, both voluntarily (e.g., when you subscribe to a newsletter, register for a webinar, complete our contact us form, download content such as whitepapers, sign up to use a service, or place an order requiring a physical delivery address) and automatically (e.g., when you use a mobile device or web browser to access our Digital Channels).
• Through your use of our products and services: We automatically collect personal information and other Traffic Data when you use our products and services.
• Offline: We may collect personal information from you offline, such as when you attend one of our events, meet in person, talk with a sales representative on a phone call, or when you contact customer service or support.
• Information from other sources: To enhance our ability to provide relevant marketing, offers, and services to you, we may obtain information about you from other sources, such as public databases, joint marketing partners, social media platforms, as well as from other third parties.