Terms and Conditions
North America
Last Updated: July 15th, 2025
To better serve our customers around the world, Soracom Group has reorganized global operations. This new structure helps us to deliver worldwide service more effectively and also changes some of the names and locations of the legal entities providing Soracom services. These changes are reflected in the Terms linked below, which supersede Terms published prior to April 30, 2020.
Soracom Terms For Customers Located in North America:
- Soracom Air Global Service
- Soracom Arc
- Soracom Private Network Service
- Soracom Private Network Service [Conventional Classification] (If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)
- Soracom Logging Service
- Soracom Device Management Service
- Soracom Dashboard and Data Visualization Service
- Soracom Air for Sigfox Global Service
- Soracom Support Services
- Traffic Management Key Facts Indicator
- Soracom Flux
- Soracom Query
If you have any questions or concerns regarding the new Terms and Conditions, please contact us by logging into the Soracom User Console and accessing the Support > Contact Us menu.
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