Mission Critical IoT and the Customer Experience

Mission Critical IoT, harnessing the power of artificial intelligence, provides onshore premier customer experience services, including managed services and technical support, exclusively for IoT Solution Developers and Connectivity Providers.


The IoT industry has been the subject of incredible hype over the past decade. Forecasts of trillions of deployed sensors have both helped and hurt the development of the IoT ecosystem. The investment funding tap opens with the hype and then tightens when some of the exuberant expectations are not immediately realized. IoT solution developers and connectivity providers understandably focus their energies and resources on intense continuous development activities. Frequently, the customer experience is not the priority as dedicated IoT solutions are eagerly brought to market.

How do we know this? Numerous external research studies indicate that the vast majority of IoT deployments are stuck in the proof-of-concept, or even free trial stage. Many of these studies report that only a single-digit percentage of IoT deployments have transitioned to a major or production deployment! Clients report that their biggest concern in migrating to an IoT production deployment is an inability to scale and support the solution.


Why Choose Mission Critical IoT?

Increase Customer Satisfaction
Our commitment to providing exceptional customer support and managed IOT solutions leads to increased customer satisfaction and loyalty.
Accelerated IoT Deployments
With our expertise and support, you can expedite your IoT deployments reducing time-to-market and increasing your competitive edge.
Retain Existing Customers
Satisfied customers are likely to stick around, reducing turnover and ensuring a stable revenue stream.
Attract New Customers
A reputation for excellent customer support experiences will help attract new customers to your business.
Enhance Customer Loyalty
Satisfied customers become loyal, contributing to the long-term success of your business.

Why Not Provide Your Customers With the Best Experience?

Ask yourself these questions:

  1. Would you benefit from a more rapid migration from a POC to Production Deployment?
  2. How likely do you believe a client with a sub-optimal customer experience will:
    1. Migrate to a production rollout?
    2. Deploy a second or third solution?
    3. Recommend and refer you to other potential clients?
  3. Do you know when a customer incident is open for more than a day, two days, a week?
  4. Can you identify the top 5 reasons for customer incidents?
  5. Are resolutions for the top recurring customer incidents incorporated into future solution versions?
  6. Is your customer support experience system a pure cost center?



Visit our website: www.missioncriticaliot.com
Contact Us: [email protected]

Building Network Resilience with Perle Systems

Perle offers reliable solutions for secure, remote network management and industrial connectivity. IOLAN Console Servers and IRG Cellular Routers are engineered to keep your infrastructure accessible and resilient, even when primary networks fail.


IOLAN Console Servers: Out-of-Band Management You Can Trust

When network uptime is critical, Perle IOLAN Console Servers provide secure, out-of-band access to IT equipment, ensuring administrators can manage devices even during network outages or disruptions. They are ideal for data centers, branch offices, and remote sites where centralized control is essential.

Key Features:

Whether you’re troubleshooting routers, switches, firewalls, or power systems, IOLAN Console Servers ensure you’re never locked out.

Learn how to build, manage, and deploy your network on an IOLAN Console Server


IRG Cellular Routers: Industrial-Grade Connectivity Anywhere

Perle’s IRG Cellular Routers are designed for mission-critical applications in remote or mobile environments. These rugged devices deliver high-speed cellular connectivity for industrial IoT, smart infrastructure, and edge computing.

Key Benefits:

From smart cities to oil fields, IRG Routers enable real-time data transmission and remote control, helping organizations stay connected and responsive.

Discover IRG Cellular Routers


Why Choose Perle?

Memfault is a leading embedded device observability platform that empowers teams to build better IoT products, faster.

Its off-the-shelf solution is specifically designed for bandwidth-constrained devices, offering device performance and product analytics, debugging, and over-the-air capabilities.

Trusted by leading brands such as Bose, Lyft, Logitech, Panasonic, and Augury, Memfault improves the reliability of devices across consumer electronics and mission-critical industries such as access control, point of sale, energy, and healthcare.

Lorenz Sales provide sales growth and revenue in the Midwestern states of Iowa, Nebraska, Missouri, Kansas and Southern Illinois. We are contracted sales agents providing all of the services of a direct sales force, on a commission basis. We employ technically trained, highly ethical salespeople, with the purpose of increasing revenue and fair profits for both the manufacturers we represent, and the customers to whom we sell.

Markets Served:

The major market segments within our territory include agriculture, aviation, consumer, lighting, medical, transportation, military, industrial, and test/measurement.

Business Practices:

Lorenz Sales continues to invest heavily in system tools to help manage our business and increase sales. We have developed a customized CRM system to manage opportunities, account information, help profile markets, maintain contact information, document our policies and procedures, report generation and assist with lead management.

Our system is accessible via mobile devices, thus allowing access to reports for the salesperson on the go. With an easy-to-use GUI interface, we can easily create custom reports. Data can be sorted and filtered by almost every field, including geography, product interests, sales territory, industry, principal, or distributor. This tool has proven invaluable.

This CRM system is also tied into our Email Marketing system. We can focus our email marketing to specific contact’s interests. This helps to keep our marketing emails of interest to those who receive them.

We believe in developing our employees and business systems for long-term success. Initiatives in tuition reimbursement, sales training, product training, and systems development reflect those values.

Over the last few years, tuition reimbursement for the equivalent of 2 years of college credits has been paid for. New skills in product knowledge, business acumen, and IT systems have provided an excellent return on our investment.

Sales training of our outside sales staff has proven to be very beneficial. Up to 21 days of training per outside salesperson has given our staff a common tactical language and has raised our performance to new heights.

Contact Us

Kigen integrates security to better lives with eSIM (eUICC) and iSIM technology across all connected products and data. Their industry-leading SIM OS products enable over 2.5 billion SIMs.
Their GSMA-certified remote SIM provisioning and eSIM services drive this momentum, further recognizing them as one of the global eSIM enablement leaders.

As an Arm-founded company, Kigen brings an ecosystem approach to driving innovation and collaboration. Kigen’s iSIM solution makes the SIM an integral part of the processor in chip fabrication and is kinder to the planet too; offering 70% lower power consumption than a traditional physical SIM.
This opens up new ways to deliver power-efficient data processing for 5G and global LPWAN networks, and more room to add advanced computing such as Artificial Intelligence (AI).

Kigen and SORACOM’s partnership has made iSIM technology commercially available on market-leading chipsets and modules worldwide by using Kigen iSIM OS on SORACOM’s advanced IoT connectivity platform.
iSIM technology creates performance efficiencies in the production, auto-provisioning, and management of IoT devices. These iSIM efficiencies reduce the time it takes to deliver new IoT products to market, allowing companies to deploy advanced IoT solutions faster and more reliably.
Read the full Press Release here

For more information on the advantages of the ultra-energy-efficient iSIM, you can download Kigen’s iSIM playbook here

About Amazon Web Services

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud, offering over 200 fully-featured services from data centers globally, including Amazon EC2 (Elastic Compute Cloud) and Amazon S3 (Simple Storage Service). Millions of customers, including the fastest-growing startups, largest enterprises, and leading government agencies, use AWS to lower costs, become more agile, and innovate faster.

AWS stands as a crucial driver of growth and success in IoT, with a broad suite of services and solutions designed to connect and manage billions of devices and collect, store, and analyze IoT data for industrial, consumer, commercial, and automotive workloads. Innovative organizations use AWS IoT capabilities today to optimize industrial operations, build differentiated consumer products, reinvent smart buildings and cities, and transform mobility around the world.

AWS IoT Services

Along with core AWS services and functions, AWS offers a complete set of IoT services designed to accelerate innovation, secure IoT applications from the cloud to the edge, build intelligent solutions with superior AI and ML integration, and scale easily and reliably.

Key services include:

An AWS-Native Solution for IoT Connectivity

Soracom’s global telecommunications core is built entirely in software on AWS, and Soracom has been an AWS IoT Competency Partner since 2016. Soracom platform services and IoT security capabilities are designed to integrate seamlessly with AWS services and functions to dramatically enhance security, capability, scalability, and speed to market for transformative connected experiences.

Technical architecture diagram showing Soracom platform integration with AWS

Soracom’s complete suite of platform services align with critical AWS services and functions to deliver a fully-integrated experience designed to accelerate IoT deployment.

Chart detailing alignment of AWS Services with complementary Soracom platform services

Soracom/AWS Case Studies

Video resources

IoT Scale Telecom Infrastructure on AWS:

Remote IoT Alert Automation with AWS Lambda

Soracom Canal: Private Connection for Sending IoT Data to Your AWS Server

Send IoT Data to AWS Kinesis and S3 with Soracom Funnel

Mouser Electronics is a globally authorized distributor of semiconductors and electronic components for over 1,200 industry-leading manufacturer brands. Mouser specializes in the rapid introduction of the newest products and technologies, targeting the design engineer and buyer communities, consistently introducing new products. They spotlight more than 10,000 of those new products each quarter. Mouser.com features over 6.8 million components with 63 website domains and stocks the widest selection of components with 1,000,000 parts in inventory.

Mouser has 27 offices located around the globe and conduct business in 21 different languages and 35 currencies. Mouser has over one million sq. ft. (93.000 m²) state-of-the-art facilities at global headquarters and distribution center, with a major new expansion underway, that will total mirror the existing footprint at 93,000 m² including mezzanine space.

Mouser’s global distribution center is equipped with state-of-the-art wireless warehouse management systems that enable us to process orders 24/7, and deliver nearly perfect pick-and-ship operations. That includes 120 vertical lift modules (VLMs) installed, the largest VLM installation in the world. VLMs are essentially giant vertical filing cabinets, complete with shelves and an automated extractor that move components quickly and efficiently around the workspace.

In addition to the massive VML installation, Mouser’s distribution center features multiple Ultipack and I-Pack machines — a sophisticated automated system for sealing and labeling shipments that can process up to 14 orders per minute — as well as an OPEX Perfect Pick system for consolidation, and an AutoStore system.

Everything you need to know about IoT applications with LTE-M | Mouser Electronics: 3 for 3

3 for 3 is back, this time exploring how Microchip Technology’s EV70N78A Development Board can be used to develop IoT applications with the LTE-M Cellular Network. Join Chris as he answers how the EV70N78A can accelerate development of IoT devices on cellular networks, where it can be used and, most importantly, what even is LTE-M, anyway?

How Connected Vehicles Will Safely Leverage Smartphones

Fitness watches are increasingly being used in our daily lives. As well as monitoring our vital signs, these devices can detect walking steps, sleep patterns, and running distances. In this article, we’ll discuss what’s inside a fitness watch and how to get started with the Maxim MAXREFDES103 Health Sensor Platform.  LEARN MORE

Securing the IoT with Blockchain | TechBytes

What’s Inside Your Fitness Watch?

Fitness watches are increasingly being used in our daily lives. As well as monitoring our vital signs, these devices can detect walking steps, sleep patterns, and running distances. In this article, we’ll discuss what’s inside a fitness watch and how to get started with the Maxim MAXREFDES103 Health Sensor Platform.  LEARN MORE

Top 5 Reasons Your Next IoT Design Should Be Using 8-bit PIC®/AVR®

MEMS Microphones Get Connected

Consumers are demanding ever-increasing mobility and optimized form factors for electronics. This demand has led to advances in the integration of disparate circuit components as well as constant performance improvements of single devices that serve multiple applications. With the onset of the pandemic and the explosion of video conferencing or video/voice communication, connectivity from anywhere with multiple applications has become a necessity. Microelectromechanical systems (MEMS), a class of components that saw rapid growth in the 1970s and 1980s, enable smaller and more powerful mobile devices for consumers. Integrating and implementing MEMS microphones provides advanced acoustic capabilities in these devices.  LEARN MORE

Digi-Key Electronics, headquartered in Thief River Falls, Minn., USA, is recognized as both the leader and continuous innovator in the high service distribution of electronic components and automation products worldwide.

With over $4.7 billion USD in annual sales, Digi-Key Electronics is one of the largest private global companies with over 5,000 employees and over 800,000 customers for top technology markets.  

Additional information about Digi-Key Electronics can be found at digikey.com and on FacebookTwitterYouTubeInstagram and LinkedIn.

Digi-Key Headquarters

Digi-Key provides more than 13.4 million components from over 2,300 quality name-brand manufacturers. Digi-Key invests in industry-leading breadth and depth of product that is in stock and available for same day shipment for orders placed before 8pm CST. 

Beyond the products that drive technology innovation, Digi-Key also supports design engineers and procurement professionals with a wealth of digital solutions and tools to make their jobs more efficient.   Digi-Key’s distribution space of more than 3 million square feet (278,709 square meters) allows us to ship 99% of all orders the same day they are placed.

On average, Digi-Key ships nearly 25,500 orders per day.  Engineers, students, and purchasers gladly choose Digi-Key for sourcing all their component needs.

DPTechnics, a European leader in Internet-of-Things (IoT) development, is based in Knokke-Heist, Belgium. The company excels in transforming concepts into fully realised, internet-connected products. Utilising their proprietary IoT platform, BlueCherry.io, DPTechnics ensures ongoing support and management post-deployment.

Catering to a diverse clientele, including both small and medium-sized enterprises as well as large multinationals, DPTechnics offers a range of products and services. While they do not market end-user products directly, they provide ‘IoT building blocks’. These building blocks enable companies to venture into IoT projects efficiently, reducing initial investments and streamlining development processes.

Meet Walter

The team at DPTechnics is the creative mind behind the remarkable Walter board.

Walter is a small form-factor IoT system-on-module which combines the powerful ESP32-S3 processor with a 5G modem and GNSS receiver. On top of the ESP32-S3’s many built-in peripherals, such as UART, SPI, I2C, CAN, Wi-Fi b/g/n, and Bluetooth 5, Walter also boasts the second-generation Sequans GM02SP LTE-M/NB-IoT 5G modem and GNSS receiver.

The Walter module can be used for both prototyping and production, as it will be certified for FCC, CE, Australia SDoC, and New Zealand SDoC. Guaranteeing a minimum of ten years of availability makes it a uniquely reliable building block for your IoT application.

Walter is open source

Walter is open source

Walter comes with a range of 100% open source software libraries for jump-starting your 5G IoT project in minutes. So you can program in familiar languages and toolchains, Walter supports ESP-IDF, Arduino, Micropython, and Toit. All software is available on GitHub: https://github.com/QuickSpot. No special dongles are needed to program Walter – connect it directly to your development machine via a normal USB Type-C cable.

Integrated Wi-Fi, Bluetooth, and External LTE-M/NB-IoT Antennas with Taoglas Partnership

Walter has a built-in Wi-Fi and Bluetooth antenna, and relies on external antennas for optimal LTE-M/NB-IoT and GNSS operation. There are two u.FL connectors, especially for this purpose. We have chosen Taoglas as the recommended antenna partner because of their quality and ten-year availability guarantee. The antennas are designed to be stuck onto a product case. This self-adhesive flexible design makes it possible to easily integrate the antennas into your projects.

Walter features and specifications

Features and specifications

ESP32-S3-WROOM-1-N16R2 microcontroller:

Sequans GM02SP 5G modem:

Inputs & outputs:

Power supply

Form factor

Software

Certifications

Meet Walter – A Soracom and DP Technics Webinar

Meet Walter – A Soracom and DP Technics Webinar
In this next episode of our “Let’s Talk IoT Devices” series, delve into Walter’s technology through exciting use cases and understand how its features make it ideal for IoT applications.
Learn more

DCS is an Internet of Things (“IoT”) technology solutions provider to various industries. The wireless solutions DCS provides consist of an edge computing device gathering data, connectivity to the Internet, and server-based software applications. The big data gathered from these solutions allow customers to optimize their business decision-making processes in order to enhance operating efficiencies and profitability. DCS provides solutions and services to the transportation, hospitality, agricultural, telecommunications, and other industrial enterprises.

Video Telematics

A Powerful and Easy to Use Video Telematics Solution

DCS’s intelligent camera solutions, combined with an award-winning IoT platform, are transforming how vehicle operations approach road safety, claims management, duty of care, fleet compliance, and operational risk.

Advanced video telematics that protects your drivers, business, and other road users.

Help your customers keep their drivers and vehicles safer while streamlining their day-to-day operations and reducing costs. Our video telematics solution provides valuable video insights and advanced risk detection tools to help improve fleet safety and efficiency. The innovative technology in our wide selection of dashcams utilize robust machine vision and artificial intelligence to proactively detect and mitigate risk. Help reduce risk with a proven approach that has helped hundreds of thousands of drivers navigate millions of miles safely for more than 20 years. The solution is easy to use, accessibly priced, and works for any vehicle class. Help your clients jumpstart fleet safety and protect their bottom lines.

Driver Safety

Enhance driver behavior by acquiring the necessary understanding to monitor and evaluate driving patterns. Mitigate driver incidents by fostering increased driver involvement. Identify potential hazards and pinpoint drivers with a higher likelihood of being involved in collisions, thereby reducing operational risk. Implement a significant road safety strategy to safeguard lives effectively.

Insurance

Protect against fraudulent claims with irrefutable video evidence. Decrease claim frequency by challenging liability and 50/50 claims. Achieve insurance cost savings through prompt liability determination, robust defense, and effective claims management. Utilize First Notification of Loss (FNOL) and Third Party Intervention (TPI) for efficient claims handling.

Fleet Management

Enhance operational efficiency by reducing fuel consumption and maintenance expenses. Minimize vehicle damage by decreasing instances of harsh driving and speeding. Boost fleet productivity by preventing vehicle and driver downtime. Gain improved visibility and control for effective fleet monitoring.

Fleet Compliance

Ensure adherence to fleet safety standards. Mitigate environmental impact by adopting responsible operating practices. Enhance duty of care by prioritizing the protection of staff members. Safeguard corporate reputation through enhanced brand protection.

Dash Cam Incident Video

Features & Benefits

Solar Powered Asset Tracking

A solar powered asset tracker is a device that uses solar energy to power its functions and is used to track the location and status of an asset.

Solution Sheet

Locate Assets, Reduce Costs & Increase Asset Utilization

The MiFleet Solar Powered Asset Tracking Solution utilizes GPS technology to determine the asset’s location and can transmit this information via cellular or satellite networks to our MiFleet Software. The device is often used to track the movement and status of valuable assets, such as shipping containers, fleet vehicles, and construction equipment, and can provide real-time updates on the asset’s location, speed, and condition. Solar powered asset trackers are a cost-effective and environmentally friendly solution for asset tracking, as they do not require a continuous power source and do not emit any emissions.

Features & Benefits
Discover the power of a Solar Powered Tracking Device

Remote Temperature Monitoring

Real-time temperature monitoring and alerting ensure that your temperature-controlled goods are kept and transported in the appropriate conditions.

Solution Sheet

Ensure the safety of critical assets by maintaining optimal temperature conditions.

MiFleet introduces the pinnacle of fleet management tools: remote monitoring sensors. As a fleet manager, you gain access to valuable temperature data for your vehicles, conveniently displayed in your platform’s monitoring tab. Ensure a continuous, safe temperature for assets like food, vaccines, equipment, and environments, seamlessly tracking your vehicles and maintaining consistent temperature records all in a single location. Experience unparalleled ease in monitoring and managing your fleet.

Remain Compliant

Maintain compliance with stringent industry regulations by utilizing comprehensive audit trails and audit logs for each journey.

Protect Your Assets

Stay informed about the status of your temperature-sensitive assets in real-time and receive immediate notifications regarding any temperature violations.

Improve Customer Service

Keep your customers informed and engaged by providing live ETA alerts and proof of temperature reports.

Wide range of operating temperatures

Operating between -30℃ ~ +80℃ (-22°F ~ 176°F)

BLE 5.0 Sensor Technology

Through one of our supported Asset Tracking BLE Hubs, data can be effortlessly transferred wirelessly using our BLE 5.0 sensors.

Easy Installation

Installing our sensor is a breeze, requiring minimal effort and time.

High Accuracy

Accuracy of ± 0.2 ℃ for temperature, and 2% RH for humidity.

Wide Transmission Range

Operating distance up to 300m (open field).

Features & Benefits
Discover the power of a Solar Powered Tracking Device

Asset Tracking

Pallets, containers, tools, trailers… you name it, if it’s portable, we can track it.

Solution Sheet

Built to go anywhere and track everything
Introducing our revolutionary Asset Tracking Solution. Gain real-time visibility, customize profiles, and track assets with precision. Seamlessly integrate with existing systems, access detailed reports, and stay mobile. Optimize operations, reduce loss, and save costs. Streamline asset management, elevate customer service, and ensure compliance. Unlock productivity and efficiency with our innovative solution.

 

Increase Asset Utilization, Reduce Fuel Consumption & Prevent Theft

Services and Trades

Increase Asset Utilization, Reduce Fuel Consumption & Prevent Theft

Services and Trades

Lower Costs, Increase Efficiency & Customer Satisfaction

Healthcare

Work Smarter and Focus More Time On Your Patients

Utilities

Utility Equipment & Personnel Management

Features & Benefits
Discover the power of Asset Tracking.

Contact Us

Want to learn more?  Contact:  Michael Lawless, EVP Sales & Business Development,
E:  [email protected],
P:  (858) 349-8833