Remote Care Partners

The Opportunity: Making Remote Care Simple for Patients and Providers

For remote patient monitoring (RPM) and telehealth to succeed, they must be easy for both patients and healthcare providers. Many patients, especially those in rural areas or without strong technical skills—lack reliable home WiFi or comfort with complex devices.

At the same time, healthcare providers need accurate, timely patient data to inform treatment and manage billing. Without automation, onboarding and device setup can create costly delays and reduce adoption.

Remote Care Partners (RCP) set out to create a zero-friction telehealth solution that would work for patients anywhere, with no complicated setup or reliance on home internet.

"With Soracom, we’ve found strong and consistent connections throughout our service areas, and Soracom's pay-as-you-go philosophy aligns well with our own shared success model for customers.”

James Gledhill

CTO

Remote Care Partners

The Solution: A SmartHub That Works Right Out of the Box

RCP developed a purpose-built SmartHub designed for maximum simplicity:

• No setup required — just plug it into a wall outlet
• No WiFi or smartphone needed — data transmits over cellular
• Automatic pairing with compatible health devices

Providers can ship the SmartHub directly to patients along with wireless blood pressure cuffs, glucose monitors, pulse oximeters, thermometers, scales, or spirometers.

Once connected, the SmartHub automatically sends data to providers, including:

• Health statistics to inform ongoing treatment
• Usage data to support accurate billing

This continuous stream of information gives providers a fuller picture of each patient’s condition and helps them respond quickly to any changes.

Why Soracom: Secure, Reliable, and Easy to Manage

RCP chose Soracom Air for secure, multi-carrier cellular coverage, ensuring every SmartHub works right out of the box regardless of the patient’s location.

Soracom’s platform also offers:

• API & dashboard integration for backend system management
• eSIM flexibility for scalable deployments
• Soracom Napter for secure, on-demand remote access to troubleshoot devices without site visits

“As a remote healthcare solution, we need to be able to solve any technical issues remotely,” said Gledhill. “Soracom makes maintenance simple and easy.”

The Outcome: Helping Patients Navigate Modern Healthcare

Today, RCP supports thousands of patients with services ranging from remote monitoring to care management and ongoing health education. Their platform helps medical practices improve outcomes, reduce costs, and expand telemedicine capabilities with:

• Patient enrollment services
• Revenue assurance
• Financing and training for staff

As reimbursement models shift toward value-based care, RCP is well-positioned to expand its role, helping providers deliver better patient experiences while keeping operations efficient.

With Soracom’s connectivity and device management tools, RCP can continue scaling its SmartHub network — ensuring remote care is accessible, reliable, and easy for everyone involved.