Terms and Conditions –
EU & UK

Last Updated: July 15th, 2025

To better serve our customers around the world, Soracom Group has reorganized global operations. This new structure helps us to deliver worldwide service more effectively, and also changes some of the names and locations of the legal entities providing Soracom services. These changes are reflected in the Terms linked below, which supersede Terms published prior to April 30, 2020.

For customers located in the EU and GB/UK:

• Soracom Air Global Service
• Soracom Arc
• Soracom Private Network Service (for enterprise customers)
• Soracom Private Network Service (for consumer customers)
• Soracom Private Network Service [Conventional Classification] (for enterprise customers)
  (If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)
• Soracom Private Network Service [Conventional Classification] (for consumer customers)
  (If you are using Private Network Services with VPG Type-C or Type-D, please check this T&C.)
• Soracom Logging Service (for enterprise customers)
• Soracom Logging Service (for consumer customers)
• Soracom Device Management Service
• Soracom Dashboard and Data Visualization Service
• Soracom Air for Sigfox Global Service
• Soracom Support Services
• Traffic Management Key Facts Indicator
• Soracom Flux
• Soracom Query

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EECC Waiver

The European Electronic Communications Code (as established by Directive 2018/1972) (the “EECC”) contains certain consumer protection rights that are specifically extended to microenterprises, small enterprises and not-for-profit organizations unless such rights are explicitly waived by the customer or subscriber.

If you are a microenterprise, small enterprise or not-for-profit organisation and we provide you services subject to the EECC within the European Economic Area or United Kingdom, you hereby agree to waive any rights under Article 102 paragraphs 1, 3, and 5; Article 105 paragraph 1; and Article 107 paragraphs 1 and 3.

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UK Tax Strategy Statement

We have provided a document regarding Soracom Corporation, Ltd’s approach to tax in the UK in accordance with Schedule 19 of the UK Finance Act 2016. Read our UK Tax Strategy Statement

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If you have any questions or concerns regarding the new Terms and Conditions, please contact us by logging into the Soracom User Console and accessing the Support > Contact Us menu.