EU Cookie Policy
This Cookie Policy explains our use of cookies and similar technologies (collectively referred to as “Cookies”) when you visit a website that we manage and control (collectively “Soracom Websites”). This includes the following websites:
- https://soracom.io (including any subdomains)
- https://soracom.co.uk
- https://developers.soracom.io
- https://sps.soracom.io
- https://console.soracom.io
- https://soracommobile.com
- https://status.soracom.io
- https://soracom.zendesk.com
When we refer to “we”, “us”, “our”, “Soracom” or use similar phrasings, we refer to one of the following entities, all of which acts as the data controller for personal information about our customers depending on the location they register as:
- SORACOM GLOBAL, INC., having its registered office at 800 Bellevue Way NE, 5th Floor, Bellevue, WA 98004, USA; and
- SORACOM CORPORATION, LTD., having its registered office at 16 Great Queen Street, Covent Garden, London, WC2B 5AH, United Kingdom.
If you want to contact us for any reason, please see HOW TO CONTACT US at the bottom of this Cookie Policy.
WHAT ARE COOKIES
Cookies are small text files that are placed on your computer or mobile device when you access a website. They allow the website owner to recognise your device and store information about your preferences or past actions. You can find more information about cookies at http://www.aboutcookies.org.
WHY WE USE COOKIES
We use cookies in order to track and target the interests of our users to enhance the experience on Soracom Websites. First party cookies are set by the website owner and third party cookies enable third party features or functionality to be provided. We use third party cookies for advertising, analytics and other similar purposes.
COOKIES WE USE
Depending on the Soracom Website, we use the following types of cookies:
- Persistent Cookies: these cookies remain on your device for a longer period and are used for the website to recognise your device when you return.
- Session Cookies: these cookies are temporary and are deleted from your device when you close your web browser.
Soracom Websites use the following categories of cookies:
Strictly Necessary Cookies
These cookies are essential in order to enable you to navigate Soracom Websites and use its features. Without these cookies, we cannot provide certain services you requested, such as shopping baskets and e-billing.
Performance Cookies
These cookies collect information about how you use Soracom Websites, such as which pages you visit most often, how you interact with features like search, and whether you experience any errors. This helps us understand overall usage patterns and improve website performance and usability. These cookies collect aggregated, anonymous data and do not identify individual users. For example, we use third-party cookies like Google Analytics and Algolia Insights to measure traffic, monitor error messages, and analyze how users interact with features such as search. You can learn more about how these providers handle data in their respective privacy policies: Google and Algolia.
Functionality Cookies
These cookies allow Soracom Websites to remember certain choices you make, such as language and region, and provide you with more personalised features. The information these cookies collect may be anonymised and they cannot track your browsing activity on other websites.
Advertising Cookies
These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaigns.
INFORMATION WE COLLECT
We may collect the following types of data through the use of cookies:
- Browser information
- Pages access (of Soracom Websites only)
- Time of visit
- Behaviour of visit
- Operation System information
- IP address
- Approximate geographic location
- Demographic information
- Aggregated information
HOW TO BLOCK COOKIES
If you do not want the cookies to be saved on your device, it is possible to partially or completely block cookies. It is also possible to remove cookies after they have already been saved. Both actions are accessible through the settings in your web browser but the method may depend on the type of web browser you are using.
You can use your web browser’s ‘help’ function or go to http://www.aboutcookies.org for more detailed information.
Please note that deleting or blocking cookies may restrict your user experience or even prevent your use of the Websites.
UPDATES TO THIS POLICY
We may update this Cookie Policy from time to time in order to provide the most recent information on the type of cookies we use or for other operational, legal or regulatory reasons. Please revisit this Cookie Policy regularly to stay informed.
HOW TO CONTACT US
If you have any questions, concerns, or complaints regarding our Cookie Policy, please go to our Contact Soracom page or send an email to 
.
For more information about how we process your personal information, please see our Privacy Policy.