Keep connectivity aligned with how your business operates
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Control SIM lifecycles at scale
Delegate access safely across teams
Understand and allocate costs clearly |
Soracom Connectivity Management Platform
Manage SIMs, usage, and accounts from one unified console
Give operations, finance, and support teams a single place to control SIM lifecycles, monitor usage, and align connectivity with how your business is actually organized.
Keep your fleet, billing, and access under control as you scale
As deployments grow from a handful of test devices to thousands of units across customers, regions, and product lines, keeping track of SIMs, usage, and permissions becomes a full-time job. The Console and Connectivity Management Platform help you activate and group SIMs, manage users and roles, segment usage by customer or project, and keep billing aligned with reality instead of a single flat invoice.
These capabilities are designed for teams that need clarity and control across the entire lifecycle—from lab testing to mass deployment and long-term support.
From SIM activation to multi-account operations
Give every team a clear view of the devices and costs they’ve deployed
Manage SIM lifecycles in a way that mirrors your deployments
Instead of tracking SIMs in spreadsheets or relying on a single “all-or-nothing” portal, you can group, tag, and control SIMs to reflect how your products are deployed.
Operations can bulk-activate new batches, put devices into standby between seasons, and quickly pause suspicious lines if usage spikes.
The User Console handles all aspects of SIM lifecycle management for cellular and virtual SIM connectivity for non-cellular connections.
- Bulk activation, suspension, and termination
- Tagging and grouping by customer, region, or use case
- Support for both physical SIMs and virtual SIM-style connections
Example:
A seasonal equipment provider can move an entire batch of SIMs into standby during the off-season and reactivate them before the next peak period, without losing track of which devices belong to which customer.
Align account structure and permissions with your organization
Multi-tenant account models and role-based access in the Soracom User Console
You can create access patterns that mirror your internal structure—such as separate environments, reseller/sub-account models, or role-based access for engineering, finance, and support. This reduces the need to share one master login and makes it clear who is responsible for which parts of the fleet.
- Role-based access control across users and teams
- Separation of environments (e.g., test vs production)
- Support for reseller/partner or multi-tenant
What operations and finance teams normally struggle with
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Multiple portals and fragmented views
Shared logins and unclear responsibilities
Single, opaque invoices
SIMs that are easy to lose track of |
View SIM and device status at a glance
Fleet-wide SIM lifecycle visibility
View SIM status, data usage, and registration history across your fleet from a single console, with filters for tags, groups, and metadata.
Filter by customer, product line, or region
Spot unused or underused SIMs quickly
Export lists for audits or downstream tools
SIM Management via Soracom User Console
Tie SIMs to devices and hardware details
Link SIMs to device identifiers and hardware metadata so support and operations can quickly see which device is associated with a given line.
- Associate SIMs with IMEI or asset IDs
- Track device type or firmware version via metadata
- Simplify handoffs between engineering and support
Make monitoring and reporting part of everyday operations
Build dashboards and reports around usage, cost, and behavior
Example:
Finance and operations teams can review a monthly dashboard of data usage by customer and product line, then drill into any abnormal spikes.
Dashboards and Visualization: Soracom Lagoon + Soracom Harvest
Analytics: Soracom Query
Automate routine administrative tasks and alerts
Soracom Event Handler is one of the most useful, built-in, cost-saving features of the Soracom connectivity platform.
Policy-based alerts on SIM and account activity
Set rules that watch for usage thresholds, roaming behavior, or status changes and then trigger notifications or actions automatically.
- Alerts on unexpected usage or roaming
- Automated actions (e.g., move to standby)
- Notifications via email, Slack, or webhooks
Operational workflows integrated with your backend
Tie console events and SIM changes into your existing systems—such as CRM, ticketing, or ERP—so device and billing changes are reflected automatically.
- Webhooks into existing tools
- Automatic ticket creation or updates
- Keep backend records aligned with fleet state
Additional tools that support day-to-day administration
Use queries and exports to support audits and investigations
You can query connectivity, SIM, and billing data directly from the platform and export it when needed for audits, troubleshooting, or cost reviews.
- Ask structured or natural-language questions about usage
- Export results for finance, compliance, or BI tools
- Support ad-hoc investigations and ongoing reporting
Talk with an expert about device administration and SIM lifecycle
Discuss how to structure accounts, manage SIM lifecycles, and align connectivity with your operations, finance, and support workflows.
Frequently Asked Questions
How do I manage SIMs across different projects or customers?
You can group and tag SIMs by project, customer, region, or product line in the console, making it easy to filter views, apply bulk actions, and generate reports that mirror how your business is structured.
How do I pause or deactivate SIMs that are not currently in use?
You can move SIMs into standby or suspend them directly from the console or API, which helps control costs while keeping clear records of which devices are active, inactive, or retired.
How do finance and operations teams see which customers or products drive usage?
You can segment usage by groups, tags, or accounts, then use dashboards and reports to see data and costs broken down by customer, region, or product line *(Soracom Lagoon, Soracom Query)*.
How does this compare to traditional carrier portals?
Traditional portals often focus on line counts and invoices. The platform here is designed for connected products, giving teams more granular control over SIMs, automation, data, and integration with cloud workflows.
How do I integrate console data into my existing business systems?
You can export data or connect through APIs and webhooks to sync SIM states, usage, and events into CRMs, ticketing tools, billing platforms, or internal systems.
Can I control who has access to which parts of the console?
Yes. You can create users with different roles and permissions so engineers, support teams, and finance only see and manage what they need, instead of sharing a single admin login.
Can I connect SIM information to device hardware details?
Yes. You can associate SIMs with device identifiers such as IMEI, asset ID, or other metadata so support and operations can quickly map connectivity back to specific hardware (Soracom Inventory).
Is there a way to automate alerts when SIM usage looks unusual?
Yes. You can create rules that watch for unexpected usage, roaming, or status changes and then send alerts or trigger actions automatically (Soracom Event Handler).
Can partners or resellers manage their own customers under our account?
Yes. You can set up structures where partners or internal business units manage subsets of SIMs and dashboards, while your organization retains overall control and visibility.