Mission Critical IoT

About Mission Critical IoT

Mission Critical IoT and the Customer Experience

Mission Critical IoT, harnessing the power of artificial intelligence, provides onshore premier customer experience services, including managed services and technical support, exclusively for IoT Solution Developers and Connectivity Providers.

The IoT industry has been the subject of incredible hype over the past decade. Forecasts of trillions of deployed sensors have both helped and hurt the development of the IoT ecosystem. The investment funding tap opens with the hype and then tightens when some of the exuberant expectations are not immediately realized. IoT solution developers and connectivity providers understandably focus their energies and resources on intense continuous development activities. Frequently, the customer experience is not the priority as dedicated IoT solutions are eagerly brought to market.

How do we know this? Numerous external research studies indicate that the vast majority of IoT deployments are stuck in the proof-of-concept, or even free trial stage. Many of these studies report that only a single-digit percentage of IoT deployments have transitioned to a major or production deployment! Clients report that their biggest concern in migrating to an IoT production deployment is an inability to scale and support the solution.

Relevant Experience

Why Choose Mission Critical IoT?

• Increase Customer Satisfaction
  Our commitment to providing exceptional customer support and solutions leads to increased customer satisfaction and loyalty.
• Accelerated IoT Deployments
  With our expertise and support, you can expedite your IoT deployments reducing time-to-market and increasing your competitive edge.
• Retain Existing Customers
  Satisfied customers are likely to stick around, reducing turnover and ensuring a stable revenue stream.
• Attract New Customers
  A reputation for excellent customer support and solutions can help you attract new customers to your business.
• Enhance Customer Loyalty
  Satisfied customers become loyal, contributing to the long-term success of your business.

Why Not Provide These Customers With the Best Experience?

Ask yourself these questions:

1. Would you benefit from a more rapid migration from a POC to Production Deployment?
2. How likely do you believe a client with a sub-optimal customer experience will:
   1. Migrate to a production rollout?
   2. Deploy a second or third solution?
   3. Recommend and refer you to other potential clients?
3. Do you know when a customer incident is open for more than a day, two days, a week?
4. Can you identify the top 5 reasons for customer incidents?
5. Are resolutions for the top recurring customer incidents incorporated into future solution versions?
6. Is your customer support experience system a pure cost center?

Our Services

Visit our website: www.missioncriticaliot.com
Contact Us: [email protected]