Mission Critical IoT
Mission Critical Support for Your Connected Solutions
Mission Critical IoT provides white-label tier 1 & 2 technical support and customer experience services exclusively for IoT solution providers and connectivity providers.
Our 100% U.S.-based technical team supports connected solutions throughout their lifecycle from presales and implementation through deployment, monitoring, troubleshooting and ongoing customer support.
When a customer has an issue, MC-IoT owns getting it resolved.
Better Together with Soracom
Soracom provides the connectivity and platform capabilities that keep IoT devices connected. MC-IoT provides the technical support and customer experience layer that helps keep those deployed solutions performing.
Together, Soracom and MC-IoT give IoT solution providers the technology, visibility and human expertise needed to support deployments from implementation through ongoing operations.
When connectivity, hardware, configuration or application issues arise, MC-IoT helps identify the problem, coordinate resolution and keep customers informed 24 hours a day.
Concrete Capabilities
| Capability | Message |
| 24/7 Technical Support | Experienced technical engineers available around the clock |
| Proactive Monitoring | Identify potential issues before they become customer incidents |
| Remote Troubleshooting | Diagnose connectivity, device and configuration issues remotely |
| Implementation Support | Help customers move successfully from POC into deployment |
| White-Label Support | MC-IoT operates as an extension of your organization |
| Presales Support | Technical expertise to support demos, evaluations and POCs |
| Training | Customer, employee and partner enablement |
| Lifecycle Support | Support from initial deployment through ongoing operations |
When IoT Never Sleeps, Support Can’t Either.
Your customer’s problem doesn’t always start with connectivity. Firmware, SIM configuration, hardware, power, environmental conditions, device settings and application issues can all affect a deployed solution.
MC-IoT provides the technical expertise to investigate the entire solution helping identify the problem, coordinate the right resources and drive it toward resolution.
Built for IoT Companies That Need to Scale Support
MC-IoT is ideal for:
- IoT Solution Providers
Expand support without building an internal 24/7 technical organization. - Connectivity Providers
Extend your customer experience beyond SIM and connectivity management. - Hardware & Device Manufacturers
Provide customers with technical assistance throughout deployment. - Growing IoT Companies
Scale customer support alongside deployments without dramatically increasing internal headcount. - Enterprise IoT Programs
Add experienced technical resources to support complex deployed environments.
Visit our website: https://mc-iot.com/
Contact Us: [email protected]
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