SORACOM, INC

Privacy Policy

Collection and Use of personal information

1. INTRODUCTION

This privacy policy (“Policy”) explains how SORACOM Global, Inc. (“SORACOM”) uses the personal data you provide when you enter into a contract with SORACOM by creating a SORACOM account.

By entering into a contract with SORACOM, you recognize and accept the Policy outlined in the following.

SORACOM fully respects all requests for confidentiality of personal information that you provide, and we will act appropriately to ensure the protection and integrity of your personal data.

2. PERSONAL DATA

Personal data means any information that can be used to identify you, including, but not limited to, first name, last name, age, gender, home or other physical address, email address or other contact information, whether related to your private residence or workplace (collectively “Personal Data”).

3. THE DATA SORACOM COLLECTS AND PROCESSES

SORACOM may collect and process your Personal Data for the following purposes:

We may collect and process the following data:

4. DISCLOSURE OF PERSONAL DATA

Personal Data collected and processed for the purposes listed above will only be disclosed to third parties with your consent.

However, SORACOM may disclose your Personal Data to third parties (such as SORACOM’s partners and data processors) in order to provide you with the goods and services you request. In these cases, SORACOM will only select third parties that are able to process Personal Data properly with respect to safety measures and with respect to the confidentiality and integrity of your Personal Data. SORACOM will implement appropriate supervision of such third parties’ processing of your Personal Data.

If you have signed up for Automated Credit Card Payment, SORACOM may disclose and transfer your Credit Card information to SORACOM’s affiliated company, SORACOM INTERNATIONAL, PTE. LTD., for the purposes of processing your payment. By signing up for Automated Credit Card Payment you explicitly consent to such disclosure and transfer.

SORACOM may also disclose your Personal Data to third parties when required by law or court order.

Furthermore, SORACOM may compile statistics about your use of our services in order to further develop and improve SORACOM’s services. These statistics are only used in aggregate and anonymized form.

Except for the above cases, SORACOM will not disclose your Personal Data to third parties.

5. PERIOD FOR WHICH THE PERSONAL DATA WILL BE STORED

SORACOM will only collect and store your Personal Data until we have completed processing of such data for the above stated purposes. Hereafter, SORACOM will erase any Personal Data about you to ensure your privacy.

6. MANAGEMENT OF YOUR PERSONAL DATA

SORACOM will take and implement necessary and appropriate security measures to prevent the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to your Personal Data.

In order to ensure proper handling of personal information, SORACOM will conduct necessary education and training for its employees.

If SORACOM entrusts your Personal Data to third parties in order to provide you with the requested goods and services, SORACOM will ensure that such third parties also take and implement necessary and appropriate security measures to prevent the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to your Personal Data. SORACOM will implement appropriate supervision of such third parties.

7. RIGHT OF ACCESS

You may at any given time request access to the Personal Data that SORACOM has collected and processed about you by contacting SORACOM via post, e-mail or telephone. For the purpose of verifying your identity and ensuring proper documentation, we recommend that you contact us via post or e-mail.

Please note that SORACOM may choose not to give access if your interest in having access to such Personal Data is found to be overridden by essential considerations of public interests, including in particular public security or if there is a risk of seriously hindering the proper implementation of SORACOM’s business.

Please find SORACOM’s contact information below.

8. OTHER RIGHTS

You may at any time object to SORACOM’s processing of your Personal Data. If your objection is justified, SORACOM will no longer process your Personal Data.

You may request that SORACOM rectify, erase or block Personal Data that is inaccurate or misleading or in any other way processed in violation of law or regulations.

SORACOM will make every reasonable effort to notify any third party to whom Personal Data may have been disclosed of any rectification, erasure or blocking carried out in accordance with your request.

You may - at any given time - withdraw your consent to SORACOM’s processing of Personal Data concerning you.

You are free to contact SORACOM, if you feel that SORACOM is processing Personal Data about you in violation of applicable law. However, you may also file a complaint to the appropriate supervisory authority concerning the processing of Personal Data about you.

9. TRANSFER TO THIRD COUNTRIES

Your Personal Data may in some instances be transferred to, processed in and stored at destinations outside the United States. By submitting your personal data, you explicitly consent to this transfer, storing or processing outside of the U.S.

If you have signed up for Automated Credit Card Payment, SORACOM may disclose and transfer your Credit Card information to SORACOM’s affiliated company, SORACOM INTERNATIONAL, PTE. LTD., for the purposes of processing your payment. By signing up for Automated Credit Card Payment you explicitly consent to such disclosure and transfer.

SORACOM will take all necessary steps reasonably to ensure that your Personal Data is processed securely and in accordance with this Privacy Policy.

10. POLICY CHANGES

SORACOM’s Privacy Policy may be subject to change from time to time.

Changes to SORACOM’s Privacy Policy can be found on this page. SORACOM may also provide you with a more prominent notice, if the changes are significant.

11. CONTACT INFORMATION

SORACOM Global, Inc.
102 University Avenue
Palo Alto, CA 94301
E-mail: event@soracom.io